Refund policy
Exchanges & Store Credit Policy
We offer a 14-day exchange window—beginning the day your item is delivered—for eligible exchanges or store credit.
To qualify:
• Items must be unworn, unused, with tags, and in their original packaging
• Proof of purchase is required
• Sale items and gift cards are final sale and not eligible for exchange
• We do not offer refunds at this time
As a small-batch brand, Renee Renelle creates with care—and we ask that returns be made with the same intention.
To begin an exchange, please email admin@rnernl.com. If your request is approved, you’ll receive a return shipping label and instructions. Items sent without prior approval will not be accepted.
Once your return is received and inspected, we’ll notify you of the outcome and next steps.
Order Issues & Defects
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours at admin@rnernl.com so we can make it right.
We encourage mindful purchasing—please review measurements and product details carefully. For questions or concerns, don’t hesitate to reach out.
